Regarding orders generated on tStMini, if the logistics tracking number shows that the delivery has been completed, but the end buyer has not received any feedback, the following explanation is provided:
(1) The packages currently sent by the platform do not include signature service (the signature of the person or a designated person is required to complete the receipt). If the logistics tracking number shows that the delivery has been completed, the platform can apply for a shipping label from the supplier to assist in resolving such disputes. However, compensation cannot be applied for.
(2) For FedEx ground/UPS logistics, the platform customer service can assist in collecting screenshots of the store's orders; the end buyer's email screenshots and other evidence can be submitted to the supplier to try to apply for a claim on behalf of the customer, but it is not certain whether the application will be successful. According to historical experience, the probability of a successful application is relatively small.
