1. Definition:
The return guarantee value-added service is a paid guarantee value-added service provided by tStMini to distributor customers in order to reduce the operating costs of distributor customers when end consumers initiate unconditional returns based on the rules and/or legal provisions of the e-commerce platform/independent station . After
the distributor selects this service and pays the fee when placing an order on tStMini , if the compensation conditions are met, tStMini will compensate the distributor in accordance with these rules.
2. Applicable scenarios: It applies to situations where end consumers
claim rejection or return
from distributors due to reasons other than product quality . Non-product quality reasons include: (1) The end consumer does not want or like the product after receiving it due to personal subjective reasons; (2) The end consumer is not satisfied with the size, material, or color of the product received.
3. Service fee standards
The return protection value-added service is divided into two types: basic version and standard version. Only one return protection service can be purchased for each order, and distributors should pay when placing the order.
|
type |
Rates |
Limitation period for claims |
Scope of application |
|
Basic Edition |
2.5% |
45 calendar days from the order delivery date |
Order amount ≤ 300 (original currency) |
|
Standard Edition |
5% |
30 calendar days from the order delivery date |
Order amount > 300 (original currency) |
Note: When the distributor's compensation rate is higher than the normal level, tStMini reserves the right to make targeted adjustments to the service fee standard and will notify the distributor in advance. If the distributor continues to use the service, it means that he accepts the adjusted fee standard.
4. Compensation Rules
(1) Compensation Amount:
a. After the returned item is signed for by the platform warehouse, the platform will compensate 65% of the order amount (excluding payment fees);
b. Distributors may offer discounts or partial refunds to allow end consumers to keep the products. If the amount refunded to the end consumer is less than the distributor's sales amount, the guarantee service will be paid according to the following rules:
1) When [Distributor's Sales Amount] – [ tStMini Purchase Amount] > = 0, if [Refund Amount to End Customers] > [(Distributor's Sales Amount - tStMini Purchase Amount)], the compensation amount is 65% of [Refund Amount - (Distributor's Sales Amount - tStMini Purchase Amount)], and the maximum compensation amount is 65% of the tStMini Purchase Amount;
2) When [Refund Amount to End Customers] ≤ [(Distributor Sales Amount - tStMini Purchase Amount)], no compensation will be given;
3) When [Distributor's Sales Amount] - [ tStMini Purchase Amount] < 0, the compensation amount for the guarantee service is 65% of the amount ultimately refunded by the distributor to the end customer.
(2) Claim Time Limit: See Article 3 of the Rules. If a sales order is returned without reason, the distributor must file a claim with tStMini within the claim time limit . The platform cannot compensate for orders that exceed the time limit.
(3) Documents to be submitted for compensation application:
a. Screenshots of communication records between distributors and end consumers;
b. Any documentation from the end consumer that can prove the relevant information of the return package;
c. Screenshot of the distributor’s order refund on the e-commerce platform/independent website.
5. Exemption from compensation
If the following circumstances occur, the products participating in the return guarantee value-added service are not covered by the return
guarantee value-added service: (1) The distributor intentionally or maliciously defrauds the compensation or commits fraud; (2) The return is caused by the distributor's order error or incorrect delivery information.
6. Claim Rules
(1) The end consumer returns the product to the return address authorized by tStMini :
a. The return package should contain all original packaging, accessories, instructions, etc.;
b. The items in the package should match the original order and be intact.
(2) The distributor files a claim against tStMini :
a. Distributors should initiate claims against tStMini within the claim limitation period;
b. Provide all materials required by Article 4 (3) of the Rules. Return information should be provided within 7 calendar days from the date the return package is mailed and no later than 2 business days after successful delivery.
c. Distributors should ensure that the materials they provide are consistent with the order information on tStMini and guarantee their authenticity, completeness and validity.
(3) tStMini Audit:
a. If there are any objections to the materials after review, the distributor will be required to resubmit or provide additional supporting documents;
b. If it is found that the materials submitted by the distributor do not match the order information or are false, the claim application will be rejected;
c. If the merchandise in the return package does not match the original order or is damaged, the claim will be rejected.
(4) tStMini will promptly pay compensation after the return package is successfully delivered to the authorized return address.
Attachment download: Return Guarantee Service
