China Direct Shipping Zone "Clothing" After-Sales Service Rules
for tStMini China Direct Shipping Zone "Clothing" are as follows:
1. After-sales service period
If there is any problem with the product after receipt, tStMini will accept after-sales service within 10 natural days from the day after successful delivery .
II. Product-Related Issues
1. Product quality issues, under-delivery, missing shipments, shipping errors, order errors (product descriptions not matching the actual product), and damage can be addressed by submitting a complaint within 10 calendar days of receipt. The platform will provide re-delivery (exchange), re-issuance, or refund options based on the actual situation and the distributor's wishes. Color variations can occur due to factors such as camera equipment, lighting, and displays. We hereby state that color variations do not constitute shipping or order errors.
2. The documents required to apply for compensation are as follows:
Note: If a distributor reports product-related after-sales issues but is unable to provide substantive supporting documentation, the platform will not process the issue .
3. Logistics issues The after-sales service period for "logistics issues"
is 25 natural days from the date of order payment .
1. If there is no logistics track, the A-SCAN information has not been updated for more than 7 business days, or the package is lost or damaged during transportation, the platform will verify the situation and resend/replace/refund the package.
2. If the official logistics track shows that the package has been delivered, but the consignee reports that they have not received the package:
① If the official logistics track delivery address is inconsistent with the order recipient address , the platform will resend/replace/refund the package
if the platform verifies that the delivery address is a logistics provider error. ② If the official logistics track delivery address is consistent with the order recipient address, only proof of delivery will be provided, and the platform will not honor after-sales compensation.
3. Returns: ① If the logistics service
provider returns the package due to customer reasons , such as incorrect address, unknown address, modified address, failure to pick up, unreachable recipient, or refusal of delivery, the returned package will be returned to the warehouse for signature and a refund will be issued based on the order amount * compensation ratio.
② If the package is returned due to logistics reasons, such as returned due to damaged label or returned without a specific reason, the platform will resend/refund the package after the return is signed for.
4. Required Documents for Claiming Compensation: a. Screenshots of communication records between the distributor and the end consumer; b. Screenshots of order refunds issued by the distributor on the e-commerce platform/independent website.
IV. Important Notes and Instructions
1. In the event of an after-sales issue, please immediately file a complaint with tStMini and contact customer service. Please contact the platform's customer service first for returns of items in the direct mail section. The return process and address are different. Do not return the item directly . The platform will not be held responsible for any losses incurred by the distributor as a result. Please be advised.
2. The following situations will not be accepted:
① Any product not sold by tStMini (SKU discrepancy);
② Submissions that have exceeded the after-sales service period. After tStMini and the distributor begin exchanging messages to discuss a resolution, please provide feedback within 7 calendar days after the last message from the distribution platform's customer service. Failure to process after this deadline will be deemed as a waiver of after-sales service. ③ For any refund requested without prior communication with tStMini customer service, regardless of the type of after-sales service, the platform cannot provide a full refund.
④ Distributors intentionally or maliciously defraud compensation or
engage in fraudulent activity.
⑤ End-consumers return products due to subjective dislike, unwanted desire, or dissatisfaction ( i.e., unconditional returns are not supported ).
⑥ Platform service delays or interruptions due to force majeure.
3. Refund Amounts During and After the Sale:
Refunds do not include payment processing fees (processing fees are charged by third-party payment providers). Note: Payment methods include Alipay, credit card, bank card, and WeChat Pay , and the platform will arrange a refund using the original card . For other payment methods, refunds will be returned to the tStMini member account.
